Social CRM, Prospecting the Web for Sales Opportunities

The collision of sales and social media was inevitable. Rich, open, hyperlinked conversations are becoming, as the profound Cluetrain Manifesto predicted, "Markets." That means that they are also rich with opportunities and insights into buying behavior. Decisions that are increasingly made closer READ MORE

Social CRM and Social Selling-You’d Better Learn It!

Image by luc legay via Flickr Jeremiah Owyang, a Forrester Research analyst and author of Web-Strategist.com, wonders about the future of Twitter--as a Social CRM , of all things. This concept is a long way from the discussion of what a big waste of time Twitter, Facebook, and other like READ MORE

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